Support Management
Support requests and business queries
64
Open Tickets
29
In Progress
1,482
Resolved (This Month)
1h 42m
Avg. First Response
Support Tickets
| Ticket | Business | Subject | Priority | Category | Assigned To | Status | Updated | Actions |
|---|---|---|---|---|---|---|---|---|
| #TKT-3391 | Sharma Electronics | Payment gateway not settling to bank | High | Billing | AR Arjun Rao Support |
Open | 10 min ago | |
| #TKT-3390 | Patel's Spice Kitchen | QR code shows 'subscription expired' | High | Magic QR | AR Arjun Rao Support |
In Progress | 42 min ago | |
| #TKT-3389 | Joshi Beauty & Wellness | Need help configuring loyalty stamps | Medium | Loyalty | SI Sneha Iyer Support |
In Progress | 2 hrs ago | |
| #TKT-3388 | Mehra Real Estate Group | Request to add second branch | Low | Account | SI Sneha Iyer Support |
Open | 3 hrs ago | |
| #TKT-3387 | Reddy EduTech Academy | WhatsApp campaign stuck in queue | Medium | Integrations | AR Arjun Rao Support |
Resolved | Yesterday | |
| #TKT-3386 | Singh Fitness Hub | Invoice GST number incorrect | Low | Billing | SI Sneha Iyer Support |
Closed | 2 days ago |
Tickets by Category
SLA Compliance94.6%
Avg. Resolution Time6h 20m
Customer Satisfaction4.6 / 5